General Terms and Conditions

ARTICLE 1. IDENTITY OF THE ENTREPRENEUR

Lens Media B.V.
trading under the trade name: TheorieTotaal
Email: info@theorybook2022.nl
Chamber of Commerce number: 08198084
VAT identification number: NL821149817B01
Account number:

The delivery time is 24 hours, if ordered before 18:00

ARTICLE 2. APPLICABILITY

2.1 These General Terms and Conditions of Sale (hereinafter: Terms and Conditions) apply to all offers, orders and agreements of our webshop, to the exclusion of any other general terms and conditions.
2.2 Accepting an offer or placing an order means that you accept the applicability of these Conditions.
2.3 The provisions of these Terms and Conditions can only be deviated from in writing, in which case the other provisions remain in full force.
2.4 All rights and claims, as stipulated in these Terms and Conditions and in any further agreements for the benefit of our webshop, are also stipulated for the benefit of intermediaries and other third parties engaged by our webshop.

ARTICLE 3. OFFERS / AGREEMENTS

3.1 All offers from our webshop are without obligation and our webshop expressly reserves the right to change prices, especially when this is necessary on the basis of (legal) regulations.
3.2 An agreement is only concluded after acceptance of your order by our webshop. our webshop is entitled to refuse orders or to attach certain conditions to the delivery, unless explicitly stated otherwise. If an order is not accepted, our webshop will communicate this within ten (10) working days after receipt of the order.

ARTICLE 4. PRICES AND PAYMENTS

4.1 The prices stated for the products and services offered are in euros, including VAT and excluding handling and shipping costs, any taxes or other levies, unless stated otherwise or agreed in writing.
4.2 Payment must be made without discount or compensation. The goods will be delivered after payment of the full invoice amount to the aforementioned account number that appears during the ordering process.
4.3 Payment can be made in (one of) the way (s) as indicated during the ordering process.
4.4 If the prices for the products and services offered increase in the period between the order and its execution, you are entitled to cancel the order.

ARTICLE 5. DELIVERY

5.1 The delivery times stated by our webshop are only indicative. Exceeding any delivery period does not entitle you to compensation or the right to cancel your order or to dissolve the agreement, unless the delivery period is exceeded to such an extent that you cannot reasonably be expected to maintain the agreement. In that case you are entitled to cancel the order or to dissolve the agreement insofar as necessary.
5.2 The delivery of the products takes place at the place and time when the products are ready for shipment to you.

ARTICLE 6. RETENTION OF TITLE

6.1 The ownership of the delivered products is only transferred if you have paid all that you owe to our webshop on the basis of any agreement. The risk with regard to the products is transferred to you at the time of delivery.

ARTICLE 7. COMPLAINTS AND LIABILITY

7.1 You have the obligation to check whether the products meet the agreement upon delivery. If this is not the case, you must inform our web shop thereof as soon as possible and in any case within seven (7) working days after delivery, at least after observation was reasonably possible, in writing and with reasons.
7.2 If it has been demonstrated that the products do not comply with the agreement, our webshop has the choice to replace the products in question by returning them with new products or to refund the invoice value thereof.
7.3 If you do not wish to purchase a product for whatever reason, you have the right to return the product to our webshop within seven (7) working days after delivery. In this case, return shipments are only accepted if the packaging of the product is undamaged and any plastic seal on the packaging has not been broken, whereby the costs for return shipments are also at your expense. In addition, shipping costs and handling costs are deducted when crediting. If paid per Ideal, 1.50 extra will be deducted.

ARTICLE 8. ORDERS / COMMUNICATION

8.1 For misunderstandings, mutilations, delays or improper transmission of orders and communications as a result of the use of the internet or any other means of communication in the traffic between you and our webshop, or between our webshop and third parties, insofar as they relate to the relationship between you and our webshop, our webshop is not liable, unless and insofar as there is intent or gross negligence of our webshop.

ARTICLE 9. FORCE MAJEURE

9.1 Without prejudice to its other rights, in case of force majeure, our webshop has the right, at its own discretion, to suspend the execution of your order or to dissolve the agreement without judicial intervention, by notifying you in writing. parts and this without our webshop being obliged to pay any compensation, unless this would be unacceptable in the given circumstances according to standards of reasonableness and fairness.
9.2 Force majeure is understood to mean any shortcoming that cannot be attributed to our webshop, because it cannot be attributed to its fault and cannot be attributed to it by law, legal act or generally accepted beliefs.

ARTICLE 10. COMPLAINTS

10.1 Are you not satisfied with one of our products or our service? You can email your complaint to info@theorieboek2021.nl within 7 days of discovering the defects. We ask you to describe your complaint as completely and clearly as possible, so that we can help you as well as possible. We will reply within 7 days.
10.2 In case of complaints you should first contact us. If the complaint cannot be resolved by mutual agreement, you should contact Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. If a solution is still not reached by then, you have the option of having your complaint handled by the independent disputes committee appointed by Stichting WebwinkelKeur, the decision of which is binding and both we and you agree with this binding decision. There are costs associated with submitting a dispute to this disputes committee that must be paid by you to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).
10.4 A complaint does not suspend our obligations, unless we indicate otherwise in writing.

ARTICLE 11. RIGHT OF WITHDRAWAL

11.1 When purchasing products, you have the option to dissolve the agreement without giving any reason within 14 days. This reflection period starts on the day after receipt of the product.
11.2 During the reflection period, you must handle the product and packaging with care. You should only unpack or use the product to the extent necessary to assess whether you wish to keep the product. If you exercise your right of withdrawal, you will return the product with all accessories supplied and – if reasonably possible – in its original condition and packaging, in accordance with the reasonable and clear instructions provided by us.
11.3 If you wish to make use of your right of withdrawal, you are obliged to inform us of this within 14 days after receipt of the product. You must make this known by sending an email to info@theorieboek2021.nl. You will receive a return number within 72 hours. After you have indicated that you wish to make use of your right of withdrawal, you must return the product within 14 days. You must prove that the delivered goods have been returned on time, for example by means of proof of shipment.
11.4 If you have not indicated after the expiry of the periods referred to in paragraphs 2 and 3 that you wish to make use of your right of withdrawal resp. the product has not been returned to the entrepreneur, the purchase is a fact.
11.5 If you make use of your right of withdrawal, the costs of returning will be for your account, unless otherwise agreed with us.
11.6 If you have paid an amount, we will refund this amount as soon as possible, but no later than 14 days after cancellation. This is subject to the condition that the product has already been received back by us or that conclusive proof of complete return can be submitted. Refunds will be made via the same payment method used by you unless you explicitly consent to a different payment method.
11.7 In case of damage to the product due to careless handling by yourself, you are liable for any depreciation of the product.
For more information, see the return conditions

ARTICLE 12. MISCELLANEOUS

12.1 If you provide our webshop with an address in writing, our webshop is entitled to send all orders to that address, unless you inform our webshop in writing of another address to which your orders should be sent.
12.2 If our webshop permits deviations from these Conditions, whether tacitly or otherwise, for a short or longer period of time, this does not affect its right to demand immediate and strict compliance with these Conditions. You can never assert any right based on the fact that our webshop applies these Terms and Conditions flexibly.
12.3 If one or more of the provisions of these Terms and Conditions or any other agreement with our webshop should be in conflict with any applicable legal provision, the relevant provision will lapse and will be replaced by a new legally permissible to be determined by our webshop. comparable provision.
12.4 our webshop is authorized to make use of third parties in the execution of your order (s).

ARTICLE 13. APPLICABLE LAW AND COMPETENT COURT

12.1 All rights, obligations, offers, orders and agreements to which these Conditions apply, including these Conditions, are exclusively governed by Dutch law.
12.2 All disputes between parties will be submitted exclusively to the competent court in the Netherlands.

ARTICLE 13. APPLICABLE LAW AND COMPETENT COURT

13.1 All rights, obligations, offers, orders and agreements to which these Conditions apply, including these Conditions, are exclusively governed by Dutch law.
13.2 All disputes between parties will be submitted exclusively to the competent court in the Netherlands.

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